At amextrading.lk, customer satisfaction is a top priority. However, please note that we do not offer refunds for products purchased through our website. We carefully inspect and ensure the quality of every product before shipping it to you.

If you encounter a critical issue with the product received, we allow returns under the following conditions:

1. Conditions for Product Return:

• You must demonstrate that there was a critical issue or defect with the product that occurred prior to shipping.
• The return request must be submitted within 72 hours of receiving the product. Requests made after this period will not be accepted.
• All return requests must be made through our official website by logging into your account and using the designated return request form.

2. Return Process:

• After submitting the return request, our team will review the claim and contact you for further information or inspection, if necessary.
• If the issue is confirmed as valid, we will arrange the return of the product.

3. Non-Refundable Policy:

• Refunds are not permitted under any circumstances. If the product is deemed defective, we will replace the item or offer store credit where applicable, but no cash or payment refunds will be provided.